Prelaunch status
No purchases or returns are processed through this preview. A return period and refund procedure have not been finalized.
Policy decisions required
Before launch, specify one return window and its start event; packaging and eligibility requirements; authorization steps; shipping responsibility; and refund timing. Use identical rules in checkout, help articles and terms.
Problems with a shipment
The final policy must separately address wrong products, damaged shipments, loss and a discrepancy between the supplied lot and its documentation. Contact details and evidence requirements must be published before the first order.
Promotion refunds
Final refund rules must account for discounts allocated to returned units, free units and earned partner credit. The preview does not issue refunds or credits.